Lewes Heights is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when you use our website.
Our website address is: https://lewesheights.co.uk
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string (hash) from your email address may be shared with the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture may be visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the website can download and extract this data.
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies for your convenience. These cookies last for one year.
If you visit the login page, we will set a temporary cookie to check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
When you log in, several cookies will be set to save your login information and display preferences. Login cookies last for two days; screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes the login cookies.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply records the post ID of the article just edited. It expires after one day.
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if you had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content—especially if you have an account and are logged in to that website.
If you request a password reset, your IP address will be included in the reset email.
We do not share your personal data with third parties, except where necessary for website functionality (e.g., anti-spam services, hosting providers) or where required by law.
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically.
For users that register on our website (if any), we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time (except usernames). Website administrators can also view and edit this information.
If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you’ve provided. You can also request that we erase any personal data we hold. This does not include data we are required to retain for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to those employees or contractors who need it to operate the website or provide services.
If you have questions or requests regarding your personal data or this privacy policy, you can contact us at:
Contact Name: Alex Marshall
Email: alex@lewesheights.co.uk
Telephone: +44 7966 095657
At Lewes Heights, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, store, and use your personal data when you interact with our property rental services, including use of our website. We comply fully with the UK GDPR and other applicable data protection laws.
Information Collection
We do not automatically collect personally identifiable information about you when you visit our website, unless you voluntarily provide it—such as when you contact us via our contact form or email.
We may collect:
Your name, email address, phone number (if provided)
Booking and enquiry details
Technical data such as your IP address, browser type, and usage patterns for site performance and security
Our Clients’, Business Contacts’ & Suppliers’ Data
We only collect and retain personal and business contact data necessary to manage our bookings, respond to enquiries, maintain professional relationships, and deliver our services. This may include:
Name
Contact information (email, phone)
Booking history
Email correspondence metadata (sender, date, time)
This information is held securely and used solely for the purposes of our legitimate business interests.
Third-Party Data Processing
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
When required to fulfil a service (e.g., booking management through Bookalet)
For secure data storage and hosting
If required by law or to protect rights, property, or safety
Any third-party service providers we use (e.g., Bookalet) are vetted to ensure GDPR compliance and confidentiality of your data.
Data Security
We take the security of your personal data seriously. Measures we use include:
Encrypted website connections (HTTPS)
Secure access controls
Limiting access to data to authorized personnel only
Data Retention
Booking data is retained for a period of 7 years for legal and tax purposes.
General enquiry emails and correspondence may be stored securely for reference or business records, unless you request removal.
Your Rights
Under the UK GDPR, you have rights regarding your personal data, including:
The right to access, correct, or delete your personal information
The right to object to processing or request data portability
The right to lodge a complaint with a data protection authority
To exercise any of these rights, please contact us using the details below.
Information Use
Any of the information we collect from you may be used to:
Personalize your experience and respond to your individual needs
Provide customized advertising content
Improve our websiteImprove customer service and your support needs
Contact you via email
E-Commerce Privacy
We are the sole owners of the information collected on Lewes Heights website. Your personally identifiable information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as necessary to fulfil a request and/or transaction, e.g. to ship an order.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted 3rd parties such as Bookalet and Mailchimp who assist us in operating our website or conducting our business, so long as the parties agree to keep this information confidential.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
Information Protection
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
How to reach our data protection officer
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Data Protection Contact: Alex Marshall
Email: alex@lewesheights.co.uk
Telephone: +44 7966 095657
(please request to speak with the Data Protection Officer)
Privacy Policy
We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, or by other means you can be assured that it will only be used in accordance with this privacy statement and GDPR.
Unless we are negligent in exercising our responsibilities then we shall not be held liable for unauthorized access to information supplied by you. We may occasionally change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Information Collection
Website Users’ Information
We do not collect any unique information about you via our website – such as your name, email address, contact details, etc – except when you specifically provide it – i.e. via newsletter subscription, creating user accounts, contact forms, email contact, etc.
We do collect and hold data when you create an account, register to receive our email newsletter, or submit other online sign-up forms on our website or contact us via email. In addition to holding your details for internal record keeping and customer communications, with your explicit permission we may send you news, content and business information we think relevant to you, namely:
By submitting personal details to us via our website you are consenting to the use of those details for the purposes of identifying you as a unique user. Your details are securely stored on our CRM System, email database and with our external email management provider, Mailchimp.
We will not use your information about you submitted via our website for any other purpose if you have not indicated that you are happy for us to do so. We will not pass your contact details to any third party for any use – including marketing – without having first received your explicit consent.
Our Clients’, Business Contacts’ & Suppliers’ Data
Our policy is to ask for, or collect and store only the business and personal data necessary for conducting business purposes and for relevant record keeping. We ask our clients, contacts and suppliers to only share personal data where it is strictly needed for those purposes. Data may include name, position, phone number, email and other general contact details. In addition we may collect and store similar data from legitimate emails and business enquiries i.e. sender name, recipient name, date and time, etc. We store and process this data in order to run our business smoothly and efficiently – ie. managing customer relationships, delivery of service, maintaining and using IT systems, administering and managing our website and online services, etc. Unless we are asked not to, we may use client and business contact details to provide information that we think will be of interest about us and relevant to our services.
The information we hold about you will not be shared with any other entity or organization, without your explicit consent (or if required to do so by law) apart from our service providers who operate elements of our service and process data on our behalf – such as Mailchimp for email newsletters.
As required by the General Data Protection Regulation (GDPR) we follow strict security procedures in relation to the storage and disclosure of information which you have given to us, to prevent unauthorized access or use of such data.
How Long do we keep your data?
Your booking data is kept on the booking system, for a period of 7 years.
Where customers have opted in for marketing emails via Mailchimp, your data will be kept longer. You can unsubscribe from marketing emails at any time by clicking on the ‘unsubscribe’ link at the bottom of each email, or by contacting me. Mailchimp’s Privacy policy can be found here: https://mailchimp.com/legal/privacy/
How to reach our data protection officer
For the purpose of the Data Protection Laws, the data controller is Alex Marshall.
If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:
FAO: Alex Marshall
Email: alex@lewesheights.co.uk
Telephone: +44 7966 095657 and ask to speak to the Privacy Officer.
How do we notify you of changes to this policy?
We keep this Policy under regular review. We will also provide notifications of material changes via email or other channels. If you keep using the Services after we notify you, you consent to the updated Privacy Policy.
Where customers have opted in for marketing emails via Mailchimp, your data will be kept longer. You can unsubscribe from marketing emails at any time by clicking on the ‘unsubscribe’ link at the bottom of each email, or by contacting me. Mailchimp’s Privacy policy can be found here: https://mailchimp.com/legal/privacy/
Your Rights
Lewes Heights recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to. You can control whether or not you receive marketing email from Lewes Heights by either subscribing when you make a booking or contacting me. Once subscribed to any marketing emails you can unsubscribe by clicking on the link at the bottom of the email. Marketing emails are only sent occasionally, usually only a couple of times a year.
In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware attributes, and the page you request.
Information Use
Any of the information we collect from you may be used to:
Personalize your experience and respond to your individual needs
Provide customized advertising content
Improve our website
Improve customer service and your support needs
Contact you via email
E-Commerce Privacy
We are the sole owners of the information collected on Lewes Heights website. Your personally identifiable information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as necessary to fulfil a request and/or transaction, e.g. to ship an order.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted 3rd parties such as Bookalet and Mailchimp who assist us in operating our website or conducting our business, so long as the parties agree to keep this information confidential.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
Information Protection
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
Do we use cookies on our website?
Yes. Our cookies improve access to our site and identify repeat visitors. Furthermore, our cookies enhance a user’s experience by tracking and targeting his/her interests. This cookie use, however, is in no way linked to any personally identifiable information on our site.
Please see our Cookie Policy below.
Cookie Policy
This section describes how we treat the information provided by visitors, what other information we gather and how we use it, why we sometimes need to store “cookies” and how to prevent this.In common with almost all professionally run websites, this website logs the IP address of each visitor in order to keep it running reliably. This is also essential for protecting the website and its visitors from malicious attacks, including infection with malware.
This website provides information as a service to visitors such as yourself, and to do this reliably and efficiently, it sometimes places small amounts of information on your computer or device (e.g. mobile phone). This includes small files known as cookies.
The cookies stored by this website cannot be used to identify you personally.
How Cookies Are Used
We use cookies to understand what pages and information visitors find useful, and to detect problems such as broken links, or pages which are taking a long time to load.
We sometimes use cookies to remember a choice you make on one page, when you have moved to another page if that information can be used to make the website work better. For example:
avoiding the need to ask for the same information several times during a session (e.g. when filling in forms), or
remembering that you have logged in, so that you don’t have to re-enter your username and password on every page.
Cookies for Analytics
We use analytics to measure how many visitors are using the website, which pages interest them and so on, and this involves storing cookies:
For more information please visit the Google Analytics website.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.
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